Terms of Service
Terms of Service
Effective Date: January 2026
These Terms of Service ("Terms") govern your access to and use of the Trillium Meds website located at https://trytrillium.com and any related non-clinical services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Services.
1. About Trillium Meds
Trillium Meds is a non-clinical platform that provides access to independent, licensed healthcare providers and regulated pharmacies through third-party technology partners. Trillium Meds does not provide medical care, does not make clinical decisions, and does not dispense medications.
Medical services are provided by independent, licensed healthcare providers. Prescriptions, if issued, are fulfilled by state-licensed or FDA-registered pharmacies. Trillium Meds does not establish a provider-patient relationship.
2. Eligibility
The Services are intended for use by individuals who are at least 18 years of age and located in the United States. By using the Services, you represent and warrant that you meet these requirements.
3. No Medical Advice
The Services do not provide medical advice, diagnosis, or treatment. Any information provided through the Services is for general informational purposes only and should not be relied upon as a substitute for professional medical advice from a licensed healthcare provider.
In the event of a medical emergency, call 911 or seek immediate medical attention.
4. Platform Access Fees
Trillium Meds may offer platform access to the Services. Platform access fees provide access to platform features, administrative support, and the ability to connect with independent healthcare providers and pharmacies through third-party platforms.
Platform access fees are charged for non-clinical platform access and administrative services only.
5. Telehealth Services
Healthcare services accessed through Trillium Meds are provided by independent, licensed healthcare providers using telemedicine technology operated by third-party platforms.
Telemedicine services may include asynchronous ("store-and-forward") communication, such as secure questionnaires, messaging, or other electronic communications, as determined by the licensed provider. Telehealth services are currently provided through independent provider networks, including Beluga Health and Wasef Health, which serve as providers of record.
Participation in telemedicine requires informed consent. Telemedicine consent is obtained directly by the licensed healthcare provider through the third-party intake and patient portal prior to receiving care.
Trillium Meds does not provide telemedicine services, does not obtain medical consent, and does not participate in clinical encounters.
6. Health Information and HIPAA
Trillium Meds does not collect, store, or maintain Protected Health Information ("PHI"). Health and medical information submitted in connection with healthcare services is collected and maintained by third-party technology platforms on behalf of licensed healthcare providers and pharmacies.
Those entities are subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and provide their own Notices of Privacy Practices.
7. User Responsibilities
You agree to:
Use the Services only for lawful purposes
Provide accurate and current information when required
Not submit medical or health information directly to Trillium Meds outside of designated intake and patient portals
Not misuse, disrupt, or interfere with the Services
You are responsible for maintaining the confidentiality of any credentials associated with third-party platforms you access through the Services.
8. Payments
Trillium Meds does not collect or store payment card information directly. Payments related to Platform access fees, provider consultations, and prescription fulfillment are processed through third-party payment processors and platforms.
Certain payments may be subject to a temporary authorization pending provider review, which is released if treatment is not approved.
9. Third-Party Services
The Services may include links to or integrations with third-party websites, platforms, or services. Trillium Meds does not control and is not responsible for the content, policies, or practices of third parties.
Your use of third-party services is subject to their respective terms and privacy policies.
10. Intellectual Property
All content on the Trillium Meds website, including text, graphics, logos, and software, is the property of Trillium Meds or its licensors and is protected by applicable intellectual property laws.
11. Disclaimers
The Services are provided on an "as is" and "as available" basis. Trillium Meds makes no warranties regarding the operation of the Services or the accuracy of information provided.
12. Limitation of Liability
To the fullest extent permitted by law, Trillium Meds shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services.
Trillium Meds is not responsible for medical decisions, prescriptions, treatment outcomes, or pharmacy fulfillment.
13. Indemnification
You agree to indemnify and hold harmless Trillium Meds and its owners, officers, and affiliates from any claims arising out of your use of the Services or violation of these Terms.
14. Termination
Trillium Meds may suspend or terminate access to the Services at any time for violation of these Terms or for any lawful reason.
15. Governing Law
These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles.
16. Changes to These Terms
We may update these Terms from time to time. Changes will be effective when posted on this page.
17. Contact Information
Trillium Meds
5441 S Macadam Ave, Ste N
Portland, OR 97239
United States
Phone: (503) 217-4336
Website: https://trytrillium.com
Email: hello@trytrillium.com